Information we collect
We may collect information you provide directly, including:
- Your name, email address, telephone number, and account credentials.
- Property addresses, property details, access information, service needs, messages, and requests.
- Service records, schedules, job notes, photographs, proposals, invoices, and payment-related records.
- Communications with our office and information you submit through the portal.
We may also receive basic technical information when you use the site, such as browser, device, and activity information needed to operate and secure the service.
How we use information
We use information to respond to enquiries, evaluate requested work, create and manage accounts, prepare proposals, schedule and document services, communicate about properties and jobs, provide support, issue and maintain billing records, protect the site and portal, and meet legal obligations.
When information is shared
We may share information with service providers that help us operate the website, customer portal, communications, payment, and accounting functions. This may include billing and accounting providers such as QuickBooks when those services are connected. Providers receive information only as reasonably needed to perform their services.
We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. We do not state that submitted personal information is sold.
Accounts and security
We use reasonable administrative and technical measures intended to protect information. No website, account, or transmission method can be guaranteed completely secure. Keep your password and authentication codes confidential and notify us through the website if you believe your account has been compromised.
Retention
We retain information for as long as reasonably needed to provide services, maintain business and billing records, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by record type and relationship.
Your choices
You may ask to review or correct account information, or ask questions about how information is handled, by contacting Ryan Construction Services through the website. Some records may need to be retained for legal, contractual, billing, safety, or operational reasons.
Children
The site and portal are intended for customers and authorized business users, not children under 13. We do not knowingly request personal information from children.
Changes and contact
We may update this policy as our services or practices change. The effective date above identifies the current version. Questions or requests may be sent to Ryan Construction Services using the service request form.